Here’s everything you need to know about returning or exchanging products purchased from us.
Can I return a product?
Yes, we accept returns for items purchased directly from us. Products must be unused, in their original packaging, and in resalable condition. Certain clearance or perishable items may not be eligible. Please carefully read the product details before ordering.
How do I request a return or exchange?
To start a return or exchange, please contact our team via email or call us with your order details. We’ll guide you through the process and provide instructions for returning the item.
How long do I have to return an item?
Returns and exchanges must be requested within 7 days of receiving your order. Requests made after this period may not be accepted.
Are there any fees for returns or exchanges?
Standard returns are free for defective or incorrect items. For non-defective items, a handling/restocking fee may apply, which will be explained during the return process.
What if the product arrives damaged or faulty?
If your product is damaged or faulty, please contact us immediately with photos and a description of the issue. We’ll arrange a replacement, exchange, or full refund as quickly as possible.
