Terms & Conditions

BRIGHT MOVE TERMS & CONDITIONS

1. Introduction

1.1 These Terms and Conditions (“Terms”) govern your use of the Bright Move website, mobile site, auction platform, and any associated digital services operated by Bright Move Limited (“Bright Move”, “we”, “us”, or “our”).

1.2 By accessing, browsing, registering, creating an account, submitting information, or using any feature of this website, you agree to be bound by these Terms.

1.3 If you do not agree to these Terms, you must not use the website.

1.4 Additional service-specific terms apply to Bright Move’s auction services, property sales, lettings, and property management. Where there is a conflict, service-specific terms take priority.

2. About Bright Move

2.1 Bright Move Limited provides the following services:

National online property auctions
Modern Method of Auction (conditional)
Traditional auction (unconditional)
Estate agency services for residential and commercial property
Lettings and property management services
Landlord services, including tenant sourcing, referencing, rent collection, inspections, and property maintenance coordination
Tenant application services, including online enquiries, referencing and tenancy documentation
Marketing and property listing services
Online account access for clients, landlords, tenants, and bidders
Customer support services

2.2 The website provides access to property listings, auction catalogues, buyer packs, landlord tools, forms, payment links, and enquiry channels.

3. Definitions

In these Terms:

Website – www.brightmove.co.uk or any associated domain operated by Bright Move.
User – any visitor, client, tenant, landlord, bidder, buyer, or seller accessing the website.
Content – text, data, images, video, logos, property descriptions, and materials appearing on the website.
Account – any online portal or login facility provided by Bright Move.
Auction Services – any Modern Method or Traditional Auction service offered by Bright Move.
Lettings Services – services relating to tenancy creation, landlord management, and property rental.
Sales Services – estate agency services relating to property sales outside of auction.
Property Information Pack – legal pack for auction properties.
Misuse – any prohibited or unlawful use of the website.

4. Acceptance of Terms

4.1 Accessing the website constitutes acceptance of these Terms.

4.2 If you create an account, register to bid, request a valuation, submit a tenancy application, or instruct Bright Move to sell or let a property, you confirm that:

all information you provide is accurate
you agree to these Terms
you agree to any additional terms relevant to your service

4.3 We may update these Terms from time to time. Continued use of the website constitutes acceptance of any revised Terms.

5. Eligibility

5.1 You must be at least 18 years old to:

bid on a property
submit a tenancy application
create a landlord or tenant account
instruct Bright Move to sell or let property
sign a Reservation Agreement

5.2 If you use the website on behalf of a company, you confirm you have authority to bind that organisation.

6. Website Availability

6.1 We aim to keep the website available at all times. However, we do not guarantee uninterrupted or error-free operation.

6.2 Bright Move may suspend, modify, or restrict website access for maintenance, updates, or operational reasons without notice.

6.3 We are not liable for:

downtime
loss of access
data interruption
consequences arising from temporary unavailability

7. Use of the Website

7.1 You may use the website only for lawful purposes and in accordance with these Terms.

7.2 You must not:

interfere with the website’s operation or security
attempt to gain unauthorised access to data, systems, or servers
use automated tools (bots, scrapers, crawlers) without written consent
introduce viruses, malware, or harmful code
reproduce, copy, republish, or scrape property listings or content
misrepresent your identity or authority
use the website to submit false information or fraudulent enquiries

7.3 Bright Move reserves the right to restrict or terminate access to any user who breaches these Terms.

8. User Accounts

8.1 Certain features require creating an account, including:

registering to bid in an auction
accessing the landlord portal
accessing the tenant portal
submitting tenancy applications
creating saved property lists
viewing offer or bidding histories

8.2 You are responsible for:

maintaining confidentiality of login details
ensuring all information provided is accurate and up to date
notifying Bright Move immediately if you suspect unauthorised access

8.3 Bright Move may suspend or terminate your account where:

inaccurate or misleading information is provided
verification checks cannot be completed
fraudulent activity is suspected
the account is misused

9. Accuracy of Information Provided by Users

9.1 You agree that any information you provide through the website—such as tenancy applications, valuation requests, bidding registrations, landlord instructions, or enquiries—must be complete, accurate, and not misleading.

9.2 You must not:

falsify proof of identity
misstate financial or employment information
conceal material information relevant to a letting or auction purchase
impersonate another person or create false accounts

9.3 Bright Move may share information with law enforcement or regulatory bodies if fraud is suspected.

10. Property Listings and Website Content

10.1 Property descriptions, images, floorplans, videos, guides, and measurements displayed on the website are for general information only.

10.2 Bright Move does not guarantee that:

property descriptions are exhaustive
images reflect current condition
measurements are exact
all relevant documents are displayed online
third-party data (EPCs, local authority updates, lease summaries) is error-free

10.3 Users must verify property details independently before relying on them.

10.4 Listings may be changed, updated, or withdrawn without notice.

11. Third-Party Links and Services

11.1 The website may contain links to third-party websites, lenders, referencing agencies, maintenance contractors, credit-check partners, and other external resources.

11.2 Bright Move is not responsible for:

the content of third-party sites
services provided by external companies
accuracy of third-party information
loss or damage resulting from external links

11.3 Accessing third-party services is entirely at your own risk.

12. Prohibited Use

You must not use the website for any of the following:

Illegal, harmful, or fraudulent activity
Submitting false seller or landlord instructions
Misusing tenant application tools or uploading false documents
Uploading offensive, defamatory, or discriminatory content
Harassing or abusing staff, landlords, tenants, or vendors
Uploading or transmitting harmful code or disruptive scripts
Mirroring, scraping, or replicating Bright Move content for commercial use

Bright Move reserves the right to take legal action and recover losses from misuse.

13. Security

13.1 Bright Move uses reasonable technical measures to secure the website, including encryption, authentication, and monitoring systems.

13.2 We cannot guarantee absolute security. You are responsible for:

using secure devices
maintaining updated antivirus protection
ensuring your login credentials remain confidential

13.3 You must notify us immediately if you suspect a security breach.

14. Uploading Content to the Website

14.1 If you upload content—such as documents for tenancy applications, landlord instructions, identity documents, property information, or images—you confirm that:

you own the rights to the content
the content is lawful and accurate
the content does not infringe any third-party rights

14.2 You grant Bright Move a licence to store, use, and process uploaded content for legitimate business purposes, including:

tenancy referencing
auction registration
proof-of-funds checks
property listing creation
legal compliance
service administration

14.3 Bright Move may remove or reject uploaded content if deemed inappropriate, misleading, or unsafe.

15. Data Protection and Privacy

15.1 Bright Move processes personal data in accordance with our Privacy Policy and relevant UK data protection laws.

15.2 By using the website, you consent to:

identity verification
AML compliance checks
communication regarding your enquiry, application, sale, letting, or auction participation
lawful sharing of information with solicitors, referencing agencies, credit agencies, and law enforcement (where necessary)

15.3 You may request deletion or correction of personal data in accordance with legal requirements.

16. Auctions – Service-Specific Terms

16.1 The website allows users to:

view auction properties
download Buyer Information Packs
register to bid
place bids
sign Reservation Agreements electronically

16.2 By registering to bid, you confirm that:

you understand that bidding creates binding obligations
you have read the Auction Terms & Conditions in full
you have reviewed the Buyer Information Pack or instructed a solicitor to do so
you understand the Reservation Fee or Reservation Deposit is non-refundable
you are financially capable of proceeding with the purchase

16.3 Auction bids placed through the website or platform (manual or automatic) are legally binding if accepted.

16.4 Bright Move reserves the right to request identification, AML documentation, and proof of funds before allowing you to bid.

16.5 Bright Move may suspend your bidding ability if:

you provide false or incomplete information
verification cannot be completed
you breach any website Terms

16.6 Online bidding is subject to system availability; Bright Move is not responsible for:

loss of internet connection
device failures
network delays
technical issues outside Bright Move’s control

16.7 Where the auction is conducted on behalf of a seller, Bright Move acts as the seller’s agent. We are not responsible for property condition, accuracy of descriptions, or seller representations.

17. Estate Agency Sales – Non-Auction Properties

17.1 The website may display properties available for sale via private treaty.

17.2 By submitting an enquiry, requesting a valuation, or arranging a viewing, you acknowledge that:

Bright Move may share your information with the appropriate branch, agent, or seller
property availability may change at any time
descriptions and images may not reflect the most recent condition

17.3 Offers submitted through the website or email are forwarded to the seller but do not constitute acceptance.

17.4 Bright Move is not responsible for:

seller decisions regarding offers
withdrawn or sold-elsewhere properties
inaccuracies in seller-provided information

18. Lettings – Tenant Services

18.1 Tenants may use the website to:

enquire about rental properties
book viewings
submit online tenancy applications
upload referencing documents
communicate with Bright Move or the landlord
access tenancy information

18.2 By submitting a tenancy application, you confirm that:

all information provided is accurate and truthful
you consent to referencing and credit checks
you understand that submitting an application does not guarantee acceptance
you authorise Bright Move to contact employers, landlords, or referencing agencies as necessary

18.3 Applications may be declined for reasons including:

insufficient income
adverse credit history
unsatisfactory references
incomplete or incorrect information
failure to pass identity or AML checks

18.4 Bright Move is not liable for delays caused by tenants, referees, credit-check partners, or third-party referencing services.

19. Lettings – Landlord Services

19.1 Landlords may instruct Bright Move through the website to:

list rental properties
find tenants
perform tenant referencing
manage rent collection
manage maintenance requests
conduct inspections
create tenancy agreements
provide full property management services

19.2 By submitting instruction forms, landlords confirm that:

property information is accurate and lawful
they have authority to let the property
the property meets legal requirements (EPC, Gas Safety, EICR, smoke/CO alarms, licensing if applicable)

19.3 Landlords are responsible for ensuring statutory compliance. Bright Move may refuse to market non-compliant properties.

19.4 Fees, commission, and service terms are governed by the Landlord Agreement, which takes precedence over these Terms.

20. Property Management Services

20.1 Where Bright Move provides property management services, the website may be used to:

report maintenance issues
submit inspection notes
upload documents
arrange access for contractors
manage tenancy renewals

20.2 Bright Move is not responsible for:

contractor delays
availability of tradespersons
third-party workmanship quality
defective repairs caused by tenant misuse

20.3 Landlords remain responsible for:

compliance with landlord safety obligations
structural repairs (unless otherwise stated in the contract)
property insurance

20.4 Tenants must:

report issues promptly
allow reasonable access
avoid negligent or unauthorised alterations

21. Valuation Requests & Online Forms

21.1 By submitting valuation or enquiry forms, you agree that Bright Move may contact you for further details.

21.2 Online valuations are estimates only and do not constitute professional appraisals.

21.3 Bright Move may decline valuation requests where insufficient information is provided.

22. Payments Made Through the Website

22.1 Some services may require online payment, including:

Reservation Fees / Deposits
holding deposits (where applicable for lettings)
tenant application fees (if legally permitted)
landlord service fees
property management charges

22.2 Payments are processed through secure third-party providers. Bright Move does not store full card information.

22.3 Bright Move is not liable for:

failed transactions
payment gateway errors
bank or card provider issues

23. Intellectual Property Rights

23.1 All content on the website—including text, images, graphics, videos, logos, branding, layouts, databases, and software—is owned by or licensed to Bright Move.

23.2 Users are not permitted to:

copy, reproduce, or republish website content
modify, reverse-engineer, or extract website code or data
use Bright Move trademarks without written consent
distribute or commercially exploit property listings or images

23.3 Limited personal use is permitted for viewing, printing, or saving property information for non-commercial purposes.

24. No Reliance on Information

24.1 All information on this website is provided for general guidance and marketing presentation only.

24.2 Bright Move does not guarantee:

accuracy of property descriptions
availability of listed properties
completeness of legal documentation
suitability of properties for any specific purpose
uninterrupted or error-free website operation

24.3 You must independently verify all information before relying on it.

25. Disclaimer of Warranties

25.1 The website is provided on an “as is” and “as available” basis.

25.2 Bright Move does not warrant that:

the website will always be secure, available, or free of errors
defects will always be corrected
the website or servers are free of viruses or harmful components

25.3 To the fullest extent permitted by law, all implied warranties are excluded.

26. Limitation of Liability

26.1 Bright Move shall not be liable for:

loss of data, use, or profits
loss resulting from property descriptions or inaccuracies
loss arising from auction participation
losses connected to mortgage declines or valuations
any indirect, consequential, or incidental damages

26.2 Nothing in these Terms limits liability for:

death or personal injury caused by negligence
fraud or fraudulent misrepresentation

26.3 Where Bright Move’s liability cannot be excluded, it is limited to the amount you paid for the service giving rise to the claim.

27. Indemnity

27.1 You agree to indemnify Bright Move against any claims, damages, losses, or expenses arising from:

misuse of the website
providing false or misleading information
breach of these Terms
unlawful conduct relating to your account or interactions on the website

28. Changes to Website or Services

28.1 Bright Move may modify, suspend, or remove any part of the website or services at any time without notice.

28.2 We may update property listings, service offerings, and website functions regularly.

29. Termination or Suspension of Access

29.1 Bright Move may suspend or terminate your website access if:

you breach these Terms
fraudulent activity is suspected
AML/identity checks cannot be completed
your account is misused by a third party
required information is not provided when requested

29.2 Termination may occur without prior notice.

30. Complaints Process

30.1 Bright Move aims to provide a high level of service. If you wish to make a complaint, please contact:

Email: info@brightmove.co.uk
Office Address: 588 Attercliffe Rd, Sheffield, S9 3QS

30.2 We will acknowledge your complaint within the required timeframe and follow our internal complaints procedure.

30.3 Certain services (e.g., estate agency, lettings) may fall under industry redress schemes. Bright Move will advise you of your escalation rights if applicable.

31. Third-Party Rights

31.1 These Terms apply solely between you and Bright Move. No third party has the right to enforce any clause under the Contracts (Rights of Third Parties) Act 1999.

32. Transfer of Rights

32.1 Bright Move may transfer or subcontract its rights and obligations under these Terms.

32.2 You may not transfer your rights without written consent.

33. Governing Law and Jurisdiction

33.1 These Terms are governed by the laws of England and Wales.

33.2 Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

34. Severability

34.1 If any provision is found invalid or unenforceable, the remaining Terms shall remain in full force and effect.

35. Entire Agreement

35.1 These Terms constitute the entire agreement between you and Bright Move regarding website use.

35.2 They supersede any prior discussions or representations relating to website usage.

36. Contact Information

For general enquiries regarding these Terms:

Bright Move
Phone: 0114 327 0680
Email: info@brightmove.co.uk
Website: www.brightmove.co.uk
Office Address: 588 Attercliffe Rd, Sheffield, S9 3QS